Effective date: [17-11-2025]
Omnipest Pty Ltd (ABN 78 690 724 899) trading as Concept Termite and Pest Management (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We may collect personal information when you use our website, submit a quote request, contact us, or engage our services.
This may include:
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Name
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Email address
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Phone number
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Property address
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Photos or images you upload (e.g. pest activity, termite damage, or areas of concern)
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Any other information you choose to provide through enquiry or quote forms
We only collect information that is reasonably necessary to provide pest and termite management services.
How We Collect Personal Information
We collect personal information when you:
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Submit an online quote or enquiry form
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Contact us by phone, email, or social media
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Upload photos through our website
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Engage us for inspections, treatments, or ongoing services
We may also collect limited technical information (such as IP address or browser type) for website security and functionality purposes.
How We Use Your Information
We use personal information to:
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Respond to quote requests and enquiries
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Arrange inspections and provide pest and termite management services
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Communicate regarding bookings, reports, warranties, and treatments
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Assess pest or termite activity using submitted photos
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Meet legal, regulatory, and insurance obligations
We do not sell, rent, or trade your personal information to third parties.
Disclosure of Personal Information
We may disclose personal information only when necessary, including to:
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Insurers and professional advisers
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Regulatory authorities where required by law
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Service providers that assist us in operating our business (such as job management, reporting, or communication systems)
All reasonable steps are taken to ensure third parties handle personal information securely and in accordance with privacy laws.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information and uploaded photos are stored securely using reputable systems and are accessible only to authorised personnel. Photos submitted through the website are used solely for assessment and service-related purposes.
Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, out of date, or incomplete.
Requests can be made using the contact details below.
Cookies and Website Analytics
Our website may use cookies or basic analytics tools to improve functionality and user experience. These tools do not personally identify you.
You may disable cookies through your browser settings if you prefer.
Privacy Complaints
If you believe your privacy has been breached, please contact us and we will respond within a reasonable timeframe.
Contact Us
For privacy enquiries, access requests, or complaints, please contact:
Omnipest Pty Ltd
Trading as Concept Termite and Pest Management
ABN: 78 690 724 899
📧 info@conceptpestmanagement.com.au
📞 0404 060 755 or (07) 3161 4401