Terms of Service

Effective date: 17 November 2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Omnipest Pty Ltd (ABN 78 690 724 899) trading as Concept Termite and Pest Management (“we”, “us”, “our”).

By accessing our website, submitting a quote request, or engaging our services, you agree to these Terms.

Services

We provide pest control, termite inspections, termite treatments, and related pest management services across South East Queensland.

All services are provided in accordance with:

• Australian Standards

• Manufacturer guidelines

• Queensland legislation and licensing requirements

Any advice provided prior to an inspection is general in nature and does not replace a physical inspection unless expressly stated.

Quotes and Pricing

• Quotes provided via the website, phone, email, or photos are indicative only and based on the information supplied.

• Final pricing may change following an onsite inspection or further assessment.

• Quotes are valid for a limited time unless otherwise stated.

We will always advise you of any changes before proceeding with work.

Inspections and Findings

• Pest and termite inspections are non-invasive unless otherwise agreed in writing.

• Hidden or concealed damage may not be detectable at the time of inspection.

• The absence of visible termites or pests does not guarantee that no activity exists or will occur in the future.

Inspection reports reflect conditions observed at the time of inspection only.

Termite Treatments, Systems, and Warranties (Aligned with AS 3660)

Termite management is a risk management process, and no treatment or termite management system can guarantee absolute protection against termite entry or activity. Australian Standard AS 3660 sets out methods to minimise the risk of concealed termite access, promote detection, and support ongoing management.

Termite Management Systems

• Termite management systems are designed and installed in accordance with AS 3660 and relevant requirements of the National Construction Code.

• Systems include physical and/or chemical measures tailored to the property’s construction type and site conditions.

• Even a system compliant with AS 3660 reduces risk but does not eliminate the possibility of termite presence or future activity.

Warranty Eligibility and Conditions

Where applicable, we may offer a written warranty. A warranty is not automatic and is considered based on factors including:

• Structure type and construction details

• The chosen termite management method and AS 3660 compliance

• Site and environmental conditions (moisture, soil, etc.)

• Accessibility for inspection and maintenance

• Compliance with standards, manufacturer requirements, and regulator expectations

Warranties are discussed with the client and confirmed in writing before services proceed.

Ongoing Inspection and Maintenance

• Termite warranties generally require periodic inspections, including at least annual inspections, to monitor system integrity and termite activity.

• Maintaining clear inspection zones and adhering to inspection schedules is essential.

• Failure to undertake required inspections or maintain the property may void or reduce warranty coverage.

Limitations and Client Acknowledgement

By engaging our termite inspection or treatment services, the client acknowledges:

• No termite management system provides absolute protection

• Termite activity may occur despite compliant systems and inspections

• Conditions beyond our control — such as alterations, landscaping, moisture issues, or environmental factors — can affect performance

• Warranties are subject to conditions outlined here, associated documentation, and AS 3660

Client Responsibilities

You agree to:

• Provide accurate and complete information

• Allow reasonable access for inspections and treatments

• Disclose known pest issues, alterations, or previous treatments

• Maintain the property in a way that does not compromise treatments or warranties

Photos and Uploaded Content

Photos you submit through our website:

• Must be owned by you

• Are used solely for assessment, quoting, reporting, or service-related purposes

• Are handled according to our Privacy Policy

Payments

• Payment terms will be outlined on invoices or agreed prior to service

• Payment is due within the timeframe stated on the invoice

• Late payments may incur additional fees or affect warranty coverage

Cancellation & Reschedulling Policy

To ensure we can provide reliable service to all our clients, we kindly ask that you review our cancellation
policy below.

• Cancellations or rescheduling must be made at least 48 hours prior to the scheduled appointment.
• Cancellations made within 48 hours of the appointment, or failure to provide access on the day,
may incur a cancellation fee of up to 100% of the service cost.
• This is because our technicians’ time is reserved specifically for your booking, and short-notice
cancellations cannot usually be filled.
• If there are concerns on the day of service (e.g. children, pets, illness), we are often able to adjust
the service, avoid specific areas, or work around your needs rather than cancelling. Please contact
us to discuss.

By confirming a booking with Concept Termite & Pest Management, you acknowledge and agree to this
cancellation policy.

Integrated Quality, Safety, and Environmental (QSE) Policy

Concept Termite and Pest Management is committed to providing safe, effective, and environmentally
responsible pest management services while maintaining the highest quality standards. Our Integrated
QSE Policy reflects our dedication to customer satisfaction, employee safety, and environmental
stewardship.

We aim to:
• Deliver reliable and compliant pest control services that meet or exceed customer expectations.
• Understand client requirements and communicate solutions clearly, ensuring informed decisions.
• Comply with all relevant quality, health and safety, and environmental regulations.
• Provide staff with the training, personal protective equipment (PPE), and resources necessary to
perform work safely and effectively.
• Identify, assess, and manage risks to protect employees, clients, and the community.
• Use chemicals and equipment responsibly to minimize environmental impact, including proper
storage, handling, and disposal.
• Promote continual improvement in service quality, safety performance, and environmental
practices.
Senior Leadership ensures that this policy is communicated, implemented, and maintained across the
organisation. All employees are expected to adhere to this policy and contribute to its continual
improvement.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential loss

• Our liability is limited to the cost of the service provided

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Website Use

You agree not to misuse this website, submit false information, or interfere with its operation. All content remains our intellectual property unless otherwise stated.

Privacy

Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and store personal information.

Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website.

Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be subject to Queensland courts.

Contact Us

Omnipest Pty Ltd
Trading as Concept Termite and Pest Management
ABN: 78 690 724 899
📧 info@conceptpestmanagement.com.au
📞 0404 060 755 or (07) 3161 4401

Our Services